Description

This paper has been developed to help service providers integrate human performance considerations and solutions when establishing and maintaining a Safety Management System (SMS). It supplements ICAO Doc 10151 Human Performance (HP) Manual for Regulators, ICAO Doc 9683 Human Factors Training Manual, and ICAO Doc 9859 Safety Management Manual. 

This paper is organised in two parts. The first part sets out to explain the nature of human performance in the context of SMS, addressing each of ICAO's four SMS pillars. The second part of the paper includes appendices with practical examples and suggestions on how to consider human performance within your SMS. 

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