Definition

‘Human factors in Contingency’ considers the physiological, cognitive and perceptual aspects of contingency planning. It includes aspects of human resource management and hence extends from the identification of cross-border licensing and training issues during contingency planning through to counselling and support in the aftermath of a crisis.

Objective

The aim of human factors support for contingency operations is to ensure that air navigation service providers (ANSPs) have well qualified staff that are able to meet critical requirements for operator and managerial intervention during all stages of the contingency lifecycle.