Introduction

The EUROCONTROL safety culture programme for European air traffic management (ATM) has been underway since 2003 and is now well established. The approach comprises a number of stages, including kick-off, launch, questionnaire, workshops, reporting and feedback, action planning and review/after-care.

Following a safety culture survey, there is a focus on ensuring sustained action and continuous improvement. To ensure that the enthusiasm and understanding is retained, people need to continue to talk about safety culture – reflecting on what they do, how they do it, and why.

To help continue the conversation post-survey, the concepts and issues in the safety culture survey report need to become the safety culture 'currency' of the Air Navigation Service Provider itself, not left in a report on a shelf.