Description

Trust refers to a person’s, cadre’s, or organisation’s, level of confidence and belief in the reliability, truth and ability of people, equipment, or circumstances (to behave and perform in the manner expected or demanded).

In relation to all spheres of aviation, we can define two separate strands of Trust.

• Trust in the reliability of systems, equipment, organisations, other people etc. to do their job correctly and effectively. In this sense Trust is a facilitating necessity to ensure operational goals are achieved safely.
• Trust in other people and organisations to do what they said they would do, and sometimes to not do what they said they wouldn’t do!. This element can be described as a facilitating necessity to ensure a workplace culture is safe and effective.

So, trust is a necessary precondition for the achievement of operational goals and the creation and maintenance of an effective organisational culture.