Evaluate your skills and competences

  • Communication
  • Coping with crisis and pressure
  • Problem solving and decision making
  • Self management and continuous development
  • Interpersonal and cultural skills
  • Get Resources

The ability to interact with various stakeholders, use a number of different channels, respond to customers' needs, expectations and inquiries selecting the appropriate mode of communication.

A new entrant check-in agent should be able to select appropriate mode of communication, demonstrate effective verbal, written and non-verbal communication, and be able to modify his/her style according to the receiver.

 

Communication
You have the level of experience gained in a classroom or as a trainee on-the-job. You are expected to need help when performing this skill.
You can effectively perform and execute the tasks as requested.
You are a known expert in this area. You can provide guidance and troubleshoot related to this area of expertise.

SKYbrary Partners:

Safety knowledge contributed by: