Introduction

An emergency usually involves two important factors – Workload (there are more things to be done in less time) and Stress (due to the increased workload and the unfamiliarity of the environment). Because of this a person is prone to reacting differently and unexpectedly in such situations.

Impact on the flight deck

• The workload can be extremely high, especially in the initial stage.
• High stress levels are often experienced. There is a sense of personal danger.
• Language and communication differences can be experienced. Language difficulties are usually exacerbated in such circumstances.
• Time distortion – the crew’s perception is that there is too much to do in too little time.

Impact on the controller

Although controllers do not have the sense of personal danger the flight crew is exposed to, they are also subject to stress when an emergency situation happens. The most common issues are: