Understanding culture and conversation in organisations

- (Brussels)

Understanding culture and conversation in organisations

Overview

This webinar will be bringing together two different speakers that will approach the topic of organisational culture and conversation from different perspectives: 

Prof. Tom Reader on New approaches to investigating safety culture: Recent developments in AI and digital data are revolutionising how academics and practitioners study safety culture. In this talk, we will consider some of the new data sources and approaches that can now be used to study organisational culture, focussing particularly on the use of AI to analyse textual data (e.g., feedback, complaints, incidents, natural speech). We will consider how this is not only changing the way that we measure culture, but also how we understand it.

Prof. Elizabeth Stokoe on Every word matters: Conversation analysis focuses on how different words, phrases, and grammar - as well as non-lexical and embodied resources - all combine to shape what happens next in our social interactions. I will talk through a range of examples, including from high-stakes settings, that illustrate the power of conversation analysis to reveal communication practices that have personal, legal, and societal consequences for those involved.

Speaker(s)
Tom Reader

Prof. Tom Reader

(MA, PhD Psychology) Associate Professor of Psychology in the Department of Psychological and Behavioural Science - London School of Economics (LSE).

Tom Reader is an Associate Professor of Psychology in the Department of Psychological and Behavioural Science at the London School of Economics (LSE). He directs the MSc in Organisational and Social Psychology at LSE, and also leads the Culture and Risk Research Unit. Tom’s research investigates the cultural processes that underlie accidents and organisational failures, and he studies how organisations and teams operating in high-risk contexts develop capabilities for effectively managing hazards and disruptions.

Liz Stokoe

Prof. Elizabeth Stokoe

Academic Director of Impact at The London School of Economics and Political Science where she is a professor in the Department of Psychological and Behavioural Science

Elizabeth Stokoe is Academic Director of Impact at The London School of Economics and Political Science where she is a professor in the Department of Psychological and Behavioural Science. She conducts conversation analytic research to understand how talk works - from first dates to medical communication and from sales encounters to crisis negotiation. In addition to academic publishing, she is passionate about science communication, and has given talks at TED, Google, Microsoft, and The Royal Institution, and performed at Latitude and Cheltenham Science Festivals.

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